Refund Policy

1. The short version

An image that fails is never charged. A credit pack whose credits have not been used can be refunded in full within 7 days of purchase. Used credits are not refundable. There are no subscriptions, so there is nothing to cancel.

2. Failed images are never charged

If an image fails (an error, a timeout, or a refusal by a provider's safety filter), its credits are returned to your balance automatically; no request is needed. If your text is refused by our content check before rendering, nothing is charged in the first place. An image that renders successfully but that you do not like is not a failed image; you can change the words or the layout for a new version.

Returning credits restores your MOSS-Image AI balance; it is not a payment refund to your bank.

3. Credit packs

A pack whose credits have not been used may be refunded in full within 7 days of purchase. After 7 days, or once any of the pack's credits have been used, the purchase is final. Free credits (welcome credits and credits we add after a problem) have no cash value and are not refundable.

4. Billing errors, chargebacks and how to ask

Charged twice or charged the wrong amount? Email support@mossimages.com within 30 days with the order reference and we will correct it.

To request a refund, email support@mossimages.com with your account email, the order reference from your receipt and the reason. We reply within 2 business days. Waffo, our payment partner and Merchant of Record, returns approved refunds to the original payment method; banks usually take 5 to 10 business days. Credits from a refunded purchase are removed from your balance.

Please contact us before disputing a charge with your bank; most issues are resolved within a few business days. Disputing charges for credits you used may lead to account suspension.

Nothing in this policy limits refund rights that mandatory consumer law gives you where you live.